Hospitality software, accounting, news, latest updates and lots more!
Giving your customers the experience they want starts with truly understanding their needs. Every customer is different and this means their wants and needs will differ also. To deliver an excellent customer experience, this should be kept in mind. When you greet your customers at the...Understanding your customers wants and needs
Your staff are and always should be the heart of your hospitality business, without them, you wouldn’t have a business. Especially currently, staff retention within hospitality is incredibly high so throughout this article you will learn not only how to build a harmonious team with but in the long run...
As we near the end of August, the signs of Autumn are starting to creep back in - despite the continuing heatwaves! The evenings are getting noticeably shorter, the summer holidays are drawing to a close - and excitement for the changing seasons is building. The prepared hospitality managers amongst us...
Restaurants and bars require many employees with different roles. A missing team member can cause havoc with service. One of the most difficult daily tasks for any site manager is maintaining a well-organized schedule with full visibility that can deal with the unexpected. Historically, many restaurant managers used spreadsheet...
Restaurant Rota Software
One of the most reliable routes to success that your hospitality business can take is to increase your focus on Human Resources. It is well known that happy employees are more motivated and make a better impression on customers – and a well versed way to ensure employee happiness is...
Staff happiness is vital for hospitality businesses but is unfortunately often a low priority for management – especially after the industry facing numerous other hardships over the last few years. However, the point stands that happy staff are more productive. Warwick University’s Happiness and Productivity Study found that happy staff are...
Whether it is at work or in our personal lives, we’ve all experienced with the frustration of dealing with someone who’s communication is poor, confusing, or even hostile. It can be a huge drain on our morale and ultimately makes time around that person unpleasant. So, naturally it follows on that...
It’s easy to get lost in the day-to-day routine of your job and lose sight of the way your hospitality career is benefiting your personal and professional growth. Whether working in hospitality is your passion, or simply a stepping stone in your career path, your experience will give you a...
There are a few different ways people will react to reading the title of this blog post... Some may be reading keenly, because who doesn’t want to successfully offload some of their work?! Some will roll their eyes, because delegating responsibilities may seem like a luxury they can’t afford – ultimately this...
I wish I were right in saying "gone are the days of paper based clocking in and out", but unfortunately people still use antiquated ways of recording staff time instead of moving to cloud based systems like Opsyte. Why do I know people still use pen and paper? Because they are...
Onboarding new staff is an integral part of running a business. This process has many stages that can take place over the employee’s first few months. Among other things, during onboarding the employee will:
Managing your hospitality staff rota can take a lot of time and effort: planning shifts, making sure you’re appropriately staffed, factoring in holiday and sickness, keeping your staff up to date... It’s a big task, and one that’s important to do well to optimise...How Effectively Are You Planning Your Rota?
