Stay informed with industry news, tips, and practical guides for hospitality professionals.
A tronc, or service charge pool, is a special arrangement between business and staff that allows the fair distribution of staff tips, gratuities and service charge collected by the business in bars, restaurants, hotels or casinos.
You may have seen text such as 'A discretionary service charge of 12.5% has been added to your bill' at the bottom of a receipt in a restaurant - this is service charge that can be collected and put into a 'tronc pot' to then distribute amongst staff.
A properly managed tronc system is a great way to incentivise and keep staff. A poorly managed tronc system can have some serious consequences, especially with your staff and HMRC.
Where does the word 'tronc' come from?
The word 'tronc' comes from 1920s in France, where the word was first reported to be used as 'collecting boxes' - tronc de pauvres - which were used to collect donations for the poorer in society.
What is a troncmaster?
There are a wide variety of types of tronc, but all are run by a Troncmaster. This is a person who decides how the tronc money is shared out between staff. Generally this person has been given the authority to manage the tronc on behalf of the business, but frequently this is not the person actually making the payment.
Speak with an Opsyte expert to see how we help:
“Opsyte transformed our entire back office. Game changer.”
Top QSR Restaurants: A Comprehensive Look into UK's Fast Food ChainsUnderstanding the QSR industry in the UK will never be complete without a comprehensive review of the top QSR restaurants,…...
Hospitality Workforce Management: A Necessity for the Competitive UK Hospitality IndustryIn the UK hospitality industry, effective workforce management is paramount. The industry is intensely competitive, and businesses need to innovate…...
The best hospitality HR manager tool helps UK operators cut rota admin, stay compliant, and make faster decisions with real-time analytics across sites. In a sector where margins can swing…...
Maximising Efficiency in Restaurant Reporting: A Comprehensive GuideIn the dynamic world of the UK's hospitality industry, understanding the importance of restaurant reporting and restaurant management is crucial. The ability to…...
Event Ideas for Pubs: Energise Your Nightlife with Creative Pub EventsThe UK hospitality industry is a vibrant and dynamic sector, and pubs form the backbone of this industry. Pubs are…...
Maximising Efficiency in the Hospitality Industry with Catering Management SoftwareAs the UK hospitality industry continues to evolve, the need for advanced technology to streamline operations has become increasingly apparent. One…...