Our Blogs

Your business is important to you, and rightfully so. You've invested blood, sweat and plenty of tears to get to where you are now. Whether you have 5 or 500 staff, it's inevitable that as your business grows, so will your team size. Your business is your world, and you...

Many restaurants are turning toward loyalty programs as a way of increasing the likelihood of repeat business. It would be understandable to assume that this is a strategy designed for the big hitters. But, businesses of all sizes can benefit from loyalty programs. Implementing a simple rewards based strategy is...

What is Martyn's Law?

On Monday 19 December, the Government announced details for the Protect Duty, now to be known as ‘Martyn’s Law’ in tribute of Martyn Hett, who was killed alongside 21 others in the Manchester Arena terrorist attack in 2017.

Martyn’s Law will keep people safe, enhancing national security and...

Understanding your customers wants and needs

Giving your customers the experience they want starts with truly understanding their needs.

Every customer is different and this means their wants and needs will differ also. To deliver an excellent customer experience, this should be kept in mind. When you greet your customers at the...

As the United Kingdom prepares for the upcoming minimum wage changes set to take effect on April 1, 2023, the hospitality industry is bracing for a significant impact. The hospitality industry is one of the largest employers of minimum wage workers in the UK, so business owners across the hospitality...

As we are now comfortably into the new year, it time to think about seasonality within hospitality and how this can affect your business. Within hospitality, business levels can vary due to many different factors. One factor that will always be mentioned is the time of year and seasonality.

What is...

The past year seems to have sped past in a blur, and with hospitality still striving to recover from a challenging few years, there is no better time than now to refocus on practices that will aid in your growth, success and profits in the year ahead.

Hospitality businesses are embracing...

The nation will once again be experiencing 48-hour long train strikes. However, this time the strikes are taking place during hospitalities most vital period.

The hospitality industry has been through turmoil in the past few years and has been fighting to see the light at the end of the tunnel. December...

It's no secret that a lot of hospitality businesses are feeling the pressure this year with staffing issues. According to Alignable, 83% of Restaurants Still Can't Find Enough Workers. So why is this such awide spread issue,and what can you do as a hospitality business to combat it?

Why is the...

With Halloween and bonfire night now behind us, the atmosphere has already turned distinctly wintery. Guests are looking forward to a festive atmosphere, comforting food and festive events - but the underlying concerns of Winter 2022 also cannot be ignored. Ongoing inflation, higher interest rates and escalating prices will be...

Within restaurants you are bound to receive multiple invoices daily . If you don't have a correct invoice management in place this could be a mammoth task. Gone are the days of paper chasing and signature searching and human error.

All in One Place

The simplest yet most affective start to streamlining...

Your staff are and always should be the heart of your hospitality business, without them, you wouldn’t have a business. Especially currently, staff retention within hospitality is incredibly high so throughout this article you will learn not only how to build a harmonious team with but in the long run...